Our Terms & Conditions

“I Satelitte Services provide a comprehensive range of Satellite & Digital equipment cover.
Whatever your requirements maybe we are sure we can help..”

 

I Satellite Services
Specialists in Satellite & Digital equipment cover

Get in touch
Our contact info

Telephone: 0845 300 8025
E-mail: info@i-satelliteservices.co.uk

Address: Suit 113, 89 Commercial Road
Bournemouth, BH2 5RR

Customer Service Hours: Mon-Fri 10-6 sat 10.30-4

Registered Company:JH Protection Limited Company No. 10754840

Terms.
Terms and Conditions for the aftercare plan

You are entitled to access our UK-based call centre on 0845 300 8025 to receive help if your equipment is not working.

If your equipment suffers either:

• Damage caused accidentally (physical damage as a result of a sudden cause which stops the equipment working properly) either within or outside the supplier's or manufacturer's guarantee or;

• A mechanical or electrical breakdown outside the supplier's or manufacturer's guarantee period;

• Repairs will be carried out within 48 hours or an appointment that is convenient for the customer; Our customer services team is not able to resolve the problem we will, at our discretion, decide whether to approve a repair, and then pay for the parts and labor cost of repair, or may replace or pay the cost of replacing your equipment, in each case subject to the terms and conditions below. Terms and Conditions General There is no limit to the number of repairs to your equipment which can be approved during the period of your plan. Repair work authorized by us will be carried out during our repairers' normal working hours only, which are typically Monday - Friday, 9am to 5pm.

Applications for repairs of equipment will only be considered where the equipment is no longer covered by any supplier's, manufacturer's or repairer's guarantee for call-out and labor charges. You must operate your equipment in line with the manufacturer's instructions and must not modify it. Your equipment must not have been lost, stolen , misused, neglected, poorly installed, subject to malicious damage, or damage caused by fire, explosion, floods, lightning, storms, frost or other bad weather conditions, rust, corrosion or water.

Your equipment must not be subject to a current recall either by us, the supplier or the manufacturer. Your equipment must be used in a domestic environment. Equipment used in a non-domestic or commercial environment must be subject to our prior approval in writing.

Your equipment must be repaired within the United Kingdom, unless we agree otherwise in writing. You are liable for the cost of repairs if there is no fault found with the equipment, or to the extent that it requires routine maintenance, cleaning, servicing, cosmetic repairs (e.g. damage to paintwork, dents or scratches) or where there is any problem with the supply of electricity, gas or water.

Payment will not be approved for costs arising from being unable to use your equipment (e.g. food spoilage) or for any other loss or damage not included under your plan benefits which arises from the breakdown of your equipment, including any costs to remove or reinstate built-in or fitted equipment. If, when you require breakdown service, there is any other service agreement or an insurance policy. We recommend you back up or store any data/files on a regular basis as we will not restore any data/ files in the event of your product requiring a repair.

The plan does not include: The failure of the equipment to operate correctly caused by the withdrawal of services by a third party. Software (including operating systems) loss or failure. Damage or failure of the equipment due to: a software virus; the configuration of user settings; or the process of backing up or recovery of data; loss, corruption or damage to data or operating system. Image retention on LCD screens, plasma or projection TV screens.

Replacement of consumer durables (e.g. batteries, light bulbs and fuses). Accessories unless we agree otherwise in writing. Any pre existing fault prior to YOU taking the cover.

Replacement Equipment If a repair is approved, we may replace your equipment with new equipment of the same or similar make and specification, if we decide not to repair it. If we cannot reasonably arrange a replacement we may decide to pay you a contribution towards the cost of the new equipment. Usually this will be vouchers redeemable from a retailer chosen by us. We will base this contribution on the price we would normally obtain directly from our chosen supplier.

When your equipment has been replaced you will be responsible for disposing of the original equipment at your own cost if it remains in your possession. Paying Monthly Monthly plans will be subject to a fixed price re occurring monthly payment as stated on the Policy document. Monthly plans are subject to a 30 day rolling contract.

Cancellation: You may cancel this Policy at any time by writing to Us on the contact details below. I Satellite Services, Suit 113, 89 Commercial Road, Bournemouth, BH2 5RR

If You cancel this Policy within 15 calendar days of receiving it You will receive a full refund of any Premiums You have paid to Us. If however You have made a claim during this period.

We reserve the right to deduct the cost of that claim from the refund of Premium which is due to You and We will tell You if We are making this deduction.

f You cancel this Policy after 14 calendar days of receiving it cancellation will be effective immediately.

Refund Policy - All refunds in line with distance selling regulations

Shipping policy - All documents are sent the next working day after registration. Delivered by Royal Mail track and trace.

FOR MONTHLY POLICIES You will not be charged any more Monthly Premium amounts and You will not receive a refund of any Premium You have paid to us. FOR ALL 3 MONTHLY PLANS You will be entitled to a pro-rata return of Premium for the number of complete unexpired days remaining of your plan

How to Contact Us or Complain Call the Customer Service Department on 0845 300 8025 Write to the Customer Care Manager at I Satellite Services at Suit 113, 89 Commercial Road, Bournemouth, BH2 5RR. E-mail us at info@I-satelliteservices.co.uk If you are not satisfied with any of the services we provide or the way in which we have exercised our discretion you can ask for your case to be reviewed by I Satellite Services and a final decision will be made on behalf of the Managing Director.

Telephoning I Satellite Services Your telephone calls may be recorded to monitor and improve the quality of the service provided. Data Protection Your details will be held and used by Team Four Digital, and selected companies acting on our behalf to administer your plan. We may pass your data to any relevant regulator or dispute resolution provider.

We may also use your data for training and testing purposes. To help keep your details accurate we may use information we receive from our partners.

You can ask us for a copy of your details (for a small fee) and to correct any inaccuracies. To improve our service we may monitor or record our communications with you. This plan is for the benefit of the plan holder only and any permitted transferee at our discretion and no rights or benefits will be given to any other third party under the plan.

The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply. Governing Law and Statutory Rights We will communicate in English and English Law will apply unless we have agreed otherwise with you. When you buy electrical equipment you will have various statutory rights that apply to the purchase.

These include the right to claim for a repair or replacement for up to six years (five in Scotland) if you're electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. However, after the first six months, you will have to prove that the goods had a fault when sold to you and this may involve having to take legal action against the retailer. In practice, the manufacturer will usually deal with any Reliability or quality issues during their guarantee period. Guarantee periods do vary but are usually of one or two years' duration with some manufacturers offering a longer guarantee on parts (but not on labour costs).

Nothing in these conditions will reduce or affect your statutory rights; for further information about your statutory. Transferring Your Plan With our permission you can transfer your plan to a new owner of the equipment by giving us written details of the new owner.

Your plan cannot be transferred to any other equipment. Renewing Your Repair and Replacement Plan At the end of your repair and replacement plan, we will write to you about renewing. If you pay by Direct Debit, your renewal notice will show the amount we will automatically collect, unless you inform us otherwise. If you pay by any other means, your renewal notice will show the amount to pay. You will need to make payment for the repair and replacement plan to continue. We reserve the right not to offer you a renewal on your plan. Privacy Policy We do not store credit card details nor do we share customer details with 3rd parties.